Warranty Information

Sensorbee hardware is covered by a 12-month Standard Warranty against defects in materials and workmanship, running from the date of delivery. The binding wording is in the Hardware Terms of Sale, Appendix A – Warranty & Service Schedule, published on our terms page. This page summarises it.

Summary

• ·Length — 12 months from delivery for Sensorbee hardware (base units, sensor modules, external sensors, power products, cables, mounts and cases). Electrochemical gas sensor modules are covered for 12 months or until the end of the module's operational life, whichever comes first.
• ·Extended Warranty Plan — optional, per unit, in renewable 12-month terms up to five years from delivery. Requires an active Sensorbee Cloud subscription and the maintenance set out in Appendix A, section A6. Not available for gas sensor modules.
• ·Cover — repair or replacement at Sensorbee's option; if neither is commercially reasonable, a refund of the price paid against return of the product. Repaired or replaced items are covered for the remainder of the original period or 90 days, whichever is longer.
• ·Calibration drift is not a defect — it is addressed through Sensorbee's calibration service (Appendix A, section A7), not under warranty.

What the warranty does not cover

• ·Consumables: inlet screens and filters, windshields, fuses, fasteners and similar parts that wear in normal use.
• ·Normal loss of sensitivity and baseline drift of electrochemical gas modules, and normal capacity fade of batteries.
• ·Installation, siting, operation or storage outside the product documentation or specification, including temperature, humidity and power supply limits.
• ·Water ingress through open, damaged or uncapped connectors, or through a damaged windshield or radiation shield.
• ·Opening sealed units, breaking tamper or calibration seals, or repairs and modifications not authorised by Sensorbee.
• ·Accidents, impact, vandalism, theft, fire, flooding, lightning, power surges and non-approved power supplies or accessories.
• ·Failure to carry out the maintenance in Appendix A, section A6, or preventing firmware updates.
• ·Loss of data, site visit costs, removal or reinstallation, or substitute equipment, unless agreed in the order confirmation.

Battery storage

Battery packs kept in storage should be checked and recharged every three months, and kept above the low-voltage cut-off. Deep discharge from storage without recharging is not covered.

The warranty process

1. Report — contact support@sensorbee.com or +46 13 390 95 37 with the serial number or portal device ID, a description of the fault, photographs where relevant, and the invoice or delivery date.
2. Remote diagnosis — Sensorbee first diagnoses the fault through the Sensorbee Cloud. Many faults can be fixed by configuration or a firmware update without returning the unit.
3. RMA number — if a return is needed, Sensorbee issues a return authorisation (RMA) number. Returns without one may be refused.
4. Shipping — pack the product in its original or equivalent protective packaging, follow the lithium battery shipping rules in the documentation, and ship it to Sensorbee in Linköping at your own cost.
5. Repair — Sensorbee aims to complete standard warranty repairs within ten business days of receipt. For valid claims, Sensorbee pays standard return shipping.
6. Not covered or no fault found — Sensorbee may charge an inspection fee and shipping. Out-of-warranty repairs are quoted before work starts.

Replaced parts become Sensorbee's property, and returned units may be reset to factory settings, so export any data you need from the Cloud before returning a unit.

Products bought through a distributor

If you bought through an authorised Sensorbee distributor or reseller, warranty claims and Extended Warranty Plans are handled through that distributor, which coordinates with Sensorbee.

Liability

Sensorbee is not liable for indirect or consequential loss, and its total liability for an order is limited to the price paid for the products concerned. The full wording is in clause 14 of the Hardware Terms of Sale on our terms page.