Warranty Information
Sensorbee provides a 24-month repair-or-replace warranty against manufacturing defects, effective from the date the product was dispatched.
Summary
- ·Length — 24 months (two years) from the date Sensorbee (or a reseller) dispatched the device.
- ·Cover — repair or replace at Sensorbee's expense for devices assessed as faulty under the terms.
- ·Excluded — water damage, electrostatic damage, and the LiPo backup battery.
What the warranty covers
Faulty devices should be returned to Sensorbee, at the customer's expense, for assessment. Devices found faulty under this warranty will be repaired or replaced at Sensorbee's expense — limited to the cost of the repair or replacement plus standard postage to return the device. If a replacement is not readily available, a credit note at the original purchase price will be raised instead.
The warranty does not cover:
- ·Malicious damage.
- ·Damage caused by use of the device outside its specified operating parameters.
- ·Lightning strikes or power spikes.
- ·Damage caused by incorrect installation.
- ·Water ingress / damage — the unit is sealed, but final sealing is the customer's responsibility on installation. Water ingress is therefore outside the warranty.
- ·ESD damage — the components are sensitive to electrostatic discharge. Use anti-static precautions (a grounded wrist strap, etc.) when handling the SIM or PCB. Avoid touching components or antennas.
- ·LiPo backup battery — the lithium-polymer backup battery has a limited shelf life when stored in a discharged state.
LiPo battery shelf-life
Devices kept in stock for more than six months should be connected to power and recharged periodically before storing again. Sensorbee can supply replacement LiPo batteries.
Liability
In purchasing a Sensorbee product, the customer relies on its own assessment of the product's fitness for the intended purpose. Aside from this Manufacturer's Warranty, Sensorbee is not liable for losses or consequential losses related to the supply or performance of the product.
The warranty process
- Contact support — support@sensorbee.com, with the device serial number and a description of the issue.
- Triage — if the issue can't be resolved remotely, support issues a ticket number and instructions for returning the device to a Sensorbee branch or reseller.
- Return — ship the device to the address provided, marking the package with the ticket number.
- Inspection and outcome — Sensorbee inspects the device. If it is covered, we repair or replace it, or issue a credit note if no replacement is available.